Shipping Policy

Last updated: [Date]

Thank you for shopping with Velroe. This Shipping Policy outlines how we process and deliver your orders.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or dispatched on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few extra days — we'll notify you via email if this happens.

Shipping Time

Once your order has been dispatched, delivery normally takes anywhere from 7–12 business days, depending on your location, the shipping method used, and local customs processing. Some orders may arrive sooner, and others may take a little longer during busy periods, holidays, or due to factors outside our control such as weather or carrier delays. These timeframes are estimates and not guarantees.

Estimated Total Delivery Time

Combining processing and shipping, most orders arrive within 8–14 business days from the date the order is placed. Please keep in mind that this is an estimate, and actual delivery times may vary depending on your location and other external factors.

Shipping Rates

Shipping charges for your order are calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes

[Store Name] is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are collected at the time of delivery or pickup.

Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number so we can look into it with the shipping carrier.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. [Store Name] is not responsible for orders shipped to an incorrectly provided address. If you need to correct an address, contact us as soon as possible after placing your order, as we cannot guarantee changes once an order has been processed.

Multiple Items

If you order multiple items, they may ship separately from different warehouses and arrive at different times. This is normal and does not indicate a problem with your order.